FAQ's

Please find below some of the top questions and answers. We hope this page will help you find quick answers to your questions.

If you have not been able to find your answer on our Help Page, please contact our office and we will do our best to help find a solution.. Ways to contact us and opening times are outlined here.

Can I add new products to my existing order?
You can go back and add items to your shopping bag at any time while you’re shopping – until you complete your order by clicking the Place Order button. Once you’ve done this, we immediately jump into action to get your order ready, so if you’ve forgotten anything you’ll need to make a new order.

Can I change my delivery address?

You can change any of your details, including your delivery address, by signing in and going to My Account. 

Can I change my delivery address after I’ve placed an order? 

You can’t change your delivery address for an order you’ve already made. That’s why we advise you to regularly make sure that all your address details are up-to-date. If you change your delivery address in My Account after 

you’ve made an order, your new address won’t apply until your next 

order.

Which payment methods can I use?

We accept all major credit and debit cards including Maestro,Visa,Visa Debit and MasterCard. We also accept PayPal.

How do I know my order has been successful?

When you complete an order you will immediately receive an email from websales@prolift.ie which will contain both your order number and product details. You will need this order number for any queries relating to your order.

I did not receive a confirmation email

Once you place your order we automatically send out a confirmation email. Sometimes your email provider may treat this email as spam so please check your spam folder.

Where do you deliver? What’s the cost? How long will it take?

Please see our delivery policy for our delivery locations, cost and times.

My delivery hasn’t arrived yet?

Orders are dispatched on the next working day after the order has been placed, and you should receive your order within 2-5 working days. In the unlikely event that an item you have ordered is out of stock, we will notify you immediately to inform you of any possible delays. Unfortunately events out of our control may occur to delay delivery. If you have any concerns about your delivery please call us on 01-4584836.

I received the wrong item?

Please see our returns policy for instructions on how to return your item.

What is your refunds policy?

We are happy to accept returns within 14 days of order for standard stock products. This excludes assemblies which are made to order such as chain slings and wire rope slings along with any product which was specifically designed for an application. Just email info@prolift.ie Or call us on 01 4584836. If we have already dispatched the product, it needs to be returned to us at the address below before refund can be applied.

Prolift Handling
601 Western Industrial Estate
Dublin 12
Co.Dublin 
Ireland
D12 N9PR

Once we receive goods in original packaging and condition we will process the refund.

Please Note: This refund amount excludes delivery charges. The speed at which the refund hits your account will also depend on your credit card company.
We will always process your refund as quickly and painlessly as possible.


How can I return items?

Items can be returned via post to the above address or in person in store

Returning faulty items

We work hard to make sure all our goods are high quality, so we’re really sorry that there’s a fault in something you’ve bought from us. Please call us on 01-4584836 or visit our store and we will discuss your options for returning a faulty item.

How long will my refund take?

We aim to process refunds within 5 working days from when we receive your return. Once we’ve done this, we’ll authorise your payment provider to release the money back into your account. How long your payment provider takes to release the money will depend on their own terms and conditions. 

Purchases made through PayPal will be refunded to your PayPal account. 

What promotions and discounts are available?
Sign up to our newsletter at the bottom of this page to get exclusive promotions sent right to your inbox.

How do I use a promotional code?

It’s super easy to use a promotional code. When you are ready to checkout, click on your shopping bag and enter your promo code into the box marked ‘Do you have a coupon or voucher?’. You can find this box just underneath the list of items in your bag.

Once you have entered the code, click ‘update cart’ on the right side of the page and continue to checkout.

Please Remember: Most of our codes are unique and will only work once. Make sure you only apply the code to your shopping bag when you are ready to checkout otherwise it might expire before you get a chance to use it. Some of our promotional codes have specific terms and conditions. Please check these before use. Only one code can be used per order.

Do I get a certificate with my order? 

All lifting equipment supplied by Prolift Handling is accompanied by a certificate which can be accessed online. 

How do I access my certs? 

All certificates for products supplied are stored on-line in PDF format which our customers can access 24 hours a day 365 days a year via our website 
To access site you are given a user name and password so all documents are completely secure. On this system all test certificates (for new equipment supplied or equipment which has been load tested) and inspection reports are stored in PDF format. The online system can be accessed on the top right hand side of the page and is labelled 'Online Cert Login'. It can also be accessed here.

How long is my cert valid for?

This depends on the item purchased. The cert for most of the lifting gear is valid for 6 months, however, others is valid for 12 months. How long the cert is valid for is always cleared marked on the cert. 

Your password security 

When you set up an initial account you will be provided with a basic password which will then need to be changed by yourself for password security. To help enable the highest security for your account, any new password you create with us has to be at least 7 characters and contain a mix of letters and numbers. However, we recommend that you set a password of at least 10 characters including capital letters, lowercase letters, numbers and symbols. Please keep this password in a safe location.

Your duty to keep your sign in details safe

To access your stored data on our sites, you’ll need to sign in with your username and password. It’s your responsibility to keep these details secret and to ensure you don’t let anyone else use your account. If you have any concerns about your sign in details or think they’ve been misused, please contact us straight away and we can put your account on hold immediately. 

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